Typical fit
- Agencies with a growing maintenance portfolio
- Teams that do not want to operate updates and incidents internally
- WordPress/WooCommerce portfolios with recurring care needs
- Agencies needing a technical escalation path
WHITE-LABEL MAINTENANCE
WordPress maintenance for agencies — technical delivery in the background
You sell the care relationship and keep the client. We operate the technical layer for a defined portfolio, from routine maintenance to engineering escalation.
What we handle
- Updates and technical health checks
- Backups and staging workflows
- Incident triage and fault analysis
- Security update response within agreed scope
- Optional performance work and development backlog
- Engineering escalation for complex cases
Process
WordPress maintenance for agencies — technical delivery in the background
- 01
Define portfolio and responsibilities
- 02
Agree routine, monitoring and escalation model
- 03
Standardize access, staging and backup paths
- 04
Document ongoing work and escalate difficult cases
What we watch closely
- no blanket 24/7 or SLA promise without agreement
- plugin and licence dependencies per site
- heterogeneous hosting and access models
- unclear ownership of content, support and approvals
What we need for an assessment
- number and type of sites/shops
- hosting and access model
- desired maintenance scope
- white-label and support boundaries
- typical change/incident volume
White-label principles
- Agency remains the client interface if desired
- Technical work can be unbranded
- Access and responsibilities are documented
- No blanket SLA or 24/7 claim without a separate agreement
- Engineering escalation remains available
Engagement models
- Routine maintenance — updates, backups, checks
- Monitored maintenance — additional monitoring and triage
- Engineering escalation — complex faults and development
Frequently asked questions
Is 24/7 support included?
No. Response times or on-call availability are only committed when explicitly agreed and operationally covered.
Can WooCommerce stores be included?
Yes. Stores are assessed separately because checkout, payments, webhooks and cron jobs add operational risk.
Can GI also handle small development tasks?
Yes. An optional development backlog can be combined with the maintenance model.
WHITE-LABEL MAINTENANCE
Describe the current situation and target
No meeting required. We check whether we can take it on, what information is missing and what a sensible first step looks like.